Returns & Refunds

Returns and exchanges

You may request a return or exchange of new, unused products within 10 days of receiving your order.

This policy applies only to products ordered through honeyvera.com. For purchases from another website or retailer, contact the seller where you made your purchase. Products purchased as a set must be returned together as a set.

How to request a return

Email honeyveraja@gmail.com with your order number within 10 days of receiving your order. Our team will provide return or exchange instructions.

Refunds

Refunds are issued to the original payment method after returned merchandise is received and inspected. Please allow 5–7 days for the credit to appear.

Damaged orders

For products damaged in transit, initiate a claim with the delivering carrier. We can assist with the claim and offer a replacement of damaged items, or an exchange for a product of equal or lesser value, upon return of the items in question. Contact us with your order number for help.

Need help?

Email honeyveraja@gmail.com or use our contact form. For dispatch times and delivery details, see our shipping policy.

Our 10-day voluntary return policy does not limit your statutory rights for faulty, unsafe, incorrect or misdescribed goods, or any mandatory cancellation rights.