Terms of service

1. About these terms

Welcome to HoneyVera. These Terms of Service govern your use of honeyvera.com and purchases made through our online store. The store is operated by HoneyVera Limited, Jamaica, referred to below as “HoneyVera,” “we,” “us” or “our.”

Please read these terms before ordering. When you place an order, you agree to the terms presented at checkout, together with our Shipping Policy and Return and Refund Policy. Our Privacy Policy explains how personal information is handled.

Nothing in these terms removes consumer rights or remedies that cannot legally be excluded. Where mandatory law gives you stronger protection, that protection applies.

2. Shopping and account information

To place an order, you must have the legal capacity to enter into a purchase contract. A parent or legal guardian must place orders for customers who do not have that capacity.

Provide accurate contact, billing and delivery information and use only payment methods you are authorised to use. Keep any account login details secure and contact us if you suspect unauthorised activity.

3. Product descriptions, sizes and use

Read the product description, package size, ingredient information, directions and warnings before purchasing or using a product. Contact us before ordering if information is unclear or you need the complete ingredient list.

Photographs show the products for identification and presentation. Screen settings, lighting and packaging updates may affect their appearance, but the goods supplied must match the agreed description. An ingredient highlight is not a complete ingredient list.

Use products only as directed. Hair and skin care results differ between individuals; no particular result or timeframe is guaranteed. Website information does not replace individual medical advice.

Review ingredients for known sensitivities and follow any patch-test instructions on the label. Stop using a product if irritation occurs and seek appropriate professional advice where needed. These precautions do not limit your rights concerning unsafe or defective goods.

4. Orders and availability

Review the items, quantities, sizes, address and total before completing checkout. An automated order acknowledgement confirms receipt of your order; acceptance occurs when we expressly confirm acceptance or dispatch the goods.

We may decline or cancel an order where an item is unavailable, payment cannot be authorised, a material listing error has occurred, or there is a reasonable concern about fraud or unlawful activity. We will notify you and refund any payment for items we cannot supply.

We will not substitute a different product or charge a higher price without your agreement.

If an item is out of stock, shipment may be delayed until all items are available. We will contact you when necessary about the status of your order. Any mandatory cancellation or refund rights remain available.

5. Prices and payment

The currency and order total are shown at checkout. Shipping and applicable taxes are displayed before payment. International import charges that are not collected at checkout are addressed in our Shipping Policy.

Prices may differ between our website and independent retailers. Future price changes do not change the price of an accepted order unless you agree.

Payment is made using the options available at checkout. Your bank or payment provider may apply currency conversion or other charges under its own terms.

6. Discounts and promotions

Promotions are subject to their displayed eligibility conditions and expiry dates.

The first-order email signup offer provides 10% off eligible products using HVWELCOME10 with the subscriber’s email address. It is available once per customer, excludes shipping and taxes, and cannot be combined with other product or order discounts. It may be combined with qualifying free shipping.

Free shipping applies to qualifying orders delivered to Jamaica, the USA, Canada or the UK with at least US$75 in product value after discounts, before shipping and taxes. Import duties and taxes are not included. The offer must appear in your checkout total; contact us before paying if an expected offer is missing.

Changes to future promotions do not remove an offer already applied to an accepted order.

7. Shipping and delivery

All orders are processed and shipped within 4–10 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.

High order volumes may delay dispatch by a few days. If there is a significant delay, we will contact you by email. Please allow additional transit time for delivery.

International shipping rates are:

Available services and any qualifying free-shipping offer are shown at checkout. See our Shipping Policy for Jamaica delivery options and further details.

Delivery estimates may be affected by the carrier, customs or events outside our reasonable control. We will communicate material delays and provide any remedy required by law. Passing a parcel to a carrier does not remove HoneyVera’s legal responsibilities to you.

You are responsible for entering the correct delivery address. Email us immediately if a correction is needed. Because processing may begin quickly, changes cannot be guaranteed once an order has shipped.

8. International customs

Customers are responsible for applicable import duties, taxes and clearance charges unless checkout expressly states that these are included.

Check any import restrictions for your destination before ordering. Contact us promptly about a customs issue. Any refund or additional charges relating to a refused or returned shipment will be assessed under the order terms and applicable law; mandatory consumer rights remain unaffected.

9. Cancellations, returns and refunds

Contact honeyveraja@gmail.com promptly with your order number if you wish to cancel or change an order. We will check whether it can be stopped before dispatch. Any legal right to cancel remains available after dispatch.

Our voluntary return and exchange offer allows requests for new, unused products within 15 days of receiving your order. Products purchased as a set must be returned together under this voluntary offer. Email us for instructions before sending goods back.

Refunds are issued to the original payment method after returned merchandise is received and inspected. Please allow 5–7 days for the credit to appear, subject to any faster deadline required by law.

The unused-product condition, set-return requirement and 15-day period do not restrict remedies for faulty, unsafe, incorrectly supplied or misdescribed goods, or mandatory cancellation rights.

Where UK distance-selling cancellation rules apply, you generally have 14 days after delivery to notify us of cancellation and a further 14 days to return the goods. Applicable refunds include standard outbound delivery and must be made within the legal deadline. An exception may apply to genuinely sealed goods unsuitable for return for health or hygiene reasons once unsealed; it does not remove rights relating to faulty goods.

For purchases from an independent retailer, contact that retailer about its return process. Any separate rights you have against HoneyVera remain unaffected.

10. Damaged, incorrect or missing orders

Contact us promptly if your order is damaged, incorrect, incomplete or missing. Include your order number and, where available, photographs of the goods and packaging. Keep the packaging while the issue is investigated.

We will work with you and the carrier to investigate and arrange an appropriate remedy. Assistance with a carrier claim does not replace remedies HoneyVera must provide under applicable law.

11. Website content and fair use

HoneyVera branding and website materials belong to HoneyVera or their respective rights holders. You may browse, share links and save information reasonably needed for personal shopping. Commercial reuse of protected branding, photographs or other content requires permission from the relevant rights holder.

Do not use the site for fraud, impersonation, harassment, malicious software, unauthorised access or interference with other customers’ use. We may restrict access where reasonably necessary to address misuse, without removing rights arising from legitimate purchases.

12. Reviews and submissions

Reviews must reflect genuine experience and must not infringe another person’s rights. Disclose any incentive received for a review. We may remove unlawful content, spam or content containing another person’s private information.

Submitting a review through a public review feature permits its display there with the name you choose to publish. Separate permission will be sought before using private correspondence or customer photographs in advertising.

13. Shopify, other providers and privacy

Shopify supplies the technology used to operate our online store. Your product purchase is with HoneyVera Limited. Payment, delivery and other providers may have separate terms for their services.

External links are provided for convenience. Review the relevant provider’s terms and privacy information before using its services.

Our Privacy Policy describes how we and relevant service providers handle personal information. Agreeing to these terms does not automatically subscribe you to marketing. You can unsubscribe from marketing emails using the link provided.

14. Service availability and responsibility

Website maintenance or technical problems may occasionally interrupt access. Contact us if a problem affects an order or payment.

We remain responsible for obligations imposed on us by applicable law. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

15. Applicable law and complaints

These terms are governed by Jamaican law, subject to mandatory protections applicable to customers in other jurisdictions. This does not prevent you from using a court, regulator or complaint process available to you by law.

Email us first with the details of a concern so we can try to resolve it. You are not required to give up any legal remedy to seek our assistance.

16. Updates and interpretation

We may update these terms for future use of the website and future orders. The updated date will appear above. Where legally required, we will give notice of material changes. Changes will not retrospectively remove rights arising from an earlier accepted order.

If a provision is unenforceable, the remaining provisions continue to apply where legally permitted. A failure to enforce a provision on one occasion does not automatically waive it for the future.

17. Contact details

HoneyVera Limited
Website: honeyvera.com
Email: honeyveraja@gmail.com
Business address: Montego Bay, St. James, Jamaica

+1 876-454-7789

For an order-related enquiry, include your order number.