1. Shipping and order processing

All orders are processed and shipped within 4–10 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Processing and dispatch time is separate from the carrier’s transit time. Delivery time depends on your destination, chosen service and customs clearance. We do not ship to P.O. boxes or offer store pickup.

2. Shipping destinations and rates

All rates below are in US dollars. Available services, the final shipping charge and any currency conversion are shown at checkout.

Free shipping on US$75 or more

Free shipping applies automatically at checkout to qualifying orders delivered to Jamaica, the United States, Canada or the United Kingdom. The minimum is US$75 in product value after applicable discounts, before shipping and taxes. No shipping code is needed. Customs duties and import taxes are not included.

First-order email subscribers can use HVWELCOME10 for 10% off products. Your order must still meet the free-shipping minimum after the welcome discount.

3. Wrong address disclaimer

It is the customer’s responsibility to ensure that the shipping address entered is correct.

We aim to process and ship orders as quickly as possible, so there is only a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect address.

Email honeyveraja@gmail.com with your order number and the correct address. Address changes cannot be guaranteed once an order has shipped.

4. Tracking, lost packages and damaged orders

You will receive an order confirmation by email. Once your order ships, a shipment confirmation email will include your tracking number. Follow the tracking link for delivery updates.

Once a package has been confirmed as delivered to the order address, HoneyVera bears no responsibility for lost or stolen packages. Contact the carrier with your tracking number if a delivered package cannot be located. We recommend tracking your shipment and being available to receive it.

For products damaged in transit, initiate a claim with the delivering carrier. HoneyVera can assist with the claim and offer a replacement of damaged items, or an exchange for a product of equal or lesser value, upon return of the items in question. Contact us with your order number for help.

5. Returns and exchanges — 15 days

Customers may request a return or exchange of new, unused products within 15 days of receiving their order. This applies only to products ordered through honeyvera.com. For purchases from another retailer, contact that retailer. Products purchased as a set must be returned together as a set.

Email honeyveraja@gmail.com with your order number within the 15-day period for return instructions. Refunds are issued to the original payment method after the returned merchandise is received and inspected. Please allow 5–7 days for the credit to appear.

6. Out-of-stock items

If an item in your order is out of stock, we may delay shipment until all items are available. If necessary, we will contact you regarding the status of your order.

7. Import duties and taxes

International shipments are subject to local customs regulations, duties and taxes. These charges are the responsibility of the purchaser and are not included in the shipping rates above. Check with your local customs authority that the products can be imported and for information on applicable charges.

If a shipment is refused because of regulations, taxes or duties, or seized by customs and not returned to HoneyVera, no refund will be provided.

8. Acceptance

By accessing our website and placing an order, you accept the terms of this Shipping Policy.

9. Contact information

For shipping questions, address corrections, returns or order support, email honeyveraja@gmail.com or use our contact form. Please include your order number.

Return and refund policy

Returns and exchanges

You may request a return or exchange of new, unused products within 15 days of receiving your order.

This policy applies only to products ordered through honeyvera.com. For purchases from another website or retailer, contact the seller where you made your purchase. Products purchased as a set must be returned together as a set.

How to request a return

Email honeyveraja@gmail.com with your order number within 15 days of receiving your order. Our team will provide return or exchange instructions.

Refunds

Refunds are issued to the original payment method after returned merchandise is received and inspected. Please allow 5–7 days for the credit to appear.

Damaged orders

For products damaged in transit, initiate a claim with the delivering carrier. HoneyVera can assist with the claim and offer a replacement of damaged items, or an exchange for a product of equal or lesser value, upon return of the items in question. Contact us with your order number for help.

Need help?

Email honeyveraja@gmail.com or use our contact form. For dispatch times and delivery details, see our shipping policy.